A business process manager is the overseer of the step-by-step processes that operate a business; from front to back and morning to night. Specifically, they create, measure, audit and continually ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

Preserving company processes and culture are key ingredients in a successful merger or acquisition. Consider the case of Whole Foods and Amazon. Amazon’s summer 2017 acquisition of Whole Foods ...

Benner, Mary J., and Michael L. Tushman. "Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited." Academy of Management Review 28, no. 2 (April 2003): 238–256. (Winner ...

At its core business process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance and (4) identifying ...

Small business owners and managers make decisions on a daily basis, addressing everything from day-to-day operational issues to long-range strategic planning. The decision-making process of a manager ...

Managers generally don't get to refuse ownership of a process. As process owners they generally do get authority over the process design. Our internal help desk has a manager who is currently trying ...